Refund Policy

Last updated: July 10, 2026

We want you to feel confident before you buy, so here's exactly how refunds work for Simply Creative Escapes games.

All sales are final

Because your game room is created and access is delivered instantly at checkout, and because each purchase includes a full playthrough, all sales are final and no refund is available once a game is started. You acknowledge this by accepting the terms at checkout.

What "started" means

A game is considered started once you begin the escape — that is, once play begins for you or your group. Your game never expires, so you're free to set it up and start whenever you're ready.

EU/UK customers — right of withdrawal

If you're a consumer in the EU or UK, you'd normally have a 14-day cooling-off period to withdraw from a purchase of digital content. At checkout you expressly ask us to make your game available immediately and acknowledge that you lose that right of withdrawal once you start the game. Until you start it, you may still contact us to cancel and we'll help.

Before you start

If you purchased by mistake and have not started the game, contact us and we'll do our best to help. Reach out promptly so we can review your request.

Technical problems

If a technical issue on our side prevents you from playing, email us with your room code and a description of what happened. We'll investigate and, where appropriate, restore access or make it right.

Duplicate or unauthorized charges

If you believe you were charged more than once or without authorization, contact us right away with your receipt so we can look into it.

How to contact us

Email escape@frenikadevon.com with your room code (if you have one) and the email address used at checkout. We read every message and aim to respond quickly.

This policy is part of, and should be read together with, our Terms of Service.